Nobody is perfect!
Our main policy is to continuously improve our processes and increase customer satisfaction by processing our customers’ feedbacks with a customer-oriented approach, reaching the fastest solution in an effective and efficient way.
- Addressing the needs and expectations of customers in an open, transparent, fast, reassuring and customer-oriented manner, with an understanding of providing quality service,
- To carry out all our processes before and after sales with a “customer-oriented” approach,
- To evaluate every complaint from our customers in full compliance with the legal regulations, in an objective, impartial, fair and confidential manner and to offer solutions,
- To ensure the continuity and accessibility of the necessary communication infrastructure so that customers can easily convey their needs and expectations,
Satisfaction directly affects business affairs. If the product is of good quality and the service is of good quality, the result is a Happy Customer.
